Even today, a phone call is still an excellent tool for communication. Being able to hear a person’s voice enables the conveyance of emotion and intonation. It’s important to keep your phone skills fresh so you can take full advantage when a phone call is in order. Make sure you’re ready to listen and communicate effectively, so you don’t have to follow up on all your calls with clarification.

  • Prepare before your calls to prevent distractions and hindrances
  • Communicate clearly and use the opportunity to connect with your caller or receiver
  • Perfect the timing and structure of your calls for everyone’s benefit