We all have a mode of communication that we find most convenient. For many, that’s text or email. Some might prefer the speed of the phone or the personal nature of a video chat. However, you should also consider the message itself when choosing your mode of communication. Your audience, tone, and whether you require a response has an impact on how the message will be received through various channels.

  • Enhance your communications by selecting the appropriate channel for each message
  • Consider how your message is affected by its delivery
  • Adapt your new knowledge to your company’s unique brand and culture