A recent survey found that 51% of adults said crying at work is unacceptable, but almost 60% said they had done so. There’s a disconnect here. The civil leader understands that tears and emotions are displays of personal distress, and it falls to the leader to respond appropriately. After completing this course, you will be more confident and better skilled in dealing with difficult emotional moments at work.

  • Provide a safe environment for communicating
  • Be a source of steadiness and do not invest in their drama
  • Offer some resolution or next step