Broken promises lead to a lack of trust. It’s better to keep your promises small and meet them rather than make promises you can’t keep. A leader’s promises are taken to heart, and when broken, are equally as heartfelt. And when a promise cannot be fulfilled, the civil leader is honest about it. After completing this course, you will recognize the importance of executing on promises immediately.

  • Make your promises clear and concrete
  • Put your promises in writing
  • Be specific in your commitments