Communication isn’t just about talking or sending messages. Authentic communication requires reception by the reader or listener, and that’s usually a two-way street. Learning to communicate more effectively requires learning to be a present listener and to speak when it’s productive to speak. This course series reviews the purpose of each communication channel available to you and how to align that purpose with a clear delivery.
Course Quick Facts:
- Total Seat Time: 50 minutes
- Number of Courses: 10
- Downloadable Handouts: 10
- Target Audience: Professional
- Primary Competencies: Communication; Collaboration; Active Listening; Team Building
Learning Objectives:
- Evaluate and develop your understanding of how others see you;
- Align your message and delivery to the goal of your communication;
- Learn to refine your questions to get the most advantageous responses;
- Use mistakes to improve workplace relationships and perceptions;
- Obtain and consider constructive feedback to improve your interactions;
- Evaluate yourself and your audience with the DISC personality model;
- Enhance your communications by selecting the appropriate channel for each message;
Individual Course Titles:
- What you see is what you get – Using self-awareness to help build your brand
- Wait, what? – Tips to be a better listener
- Asking for a friend – How to ask questions that count
- What I meant to say was… – How to choose the right words for your audience
- Did you get my text? – How to choose the right medium for your message
- Call me – How to level up your phone skills
- Check your email – Tips for sending effective emails
- You’re muted – Tips for effective video conference communication
- Can I be blunt? – How to use tact when speaking your mind
- Mea culpa – How to admit when you’ve made a mistake
