The Basics: What are Intent and Impact?

If you’ve ever said, “I was just joking,” “I didn’t mean it like that,” or “You took it the wrong way,” you can probably see the difference between intent and impact. Your intent was to get a laugh or maybe even give a compliment, but the impact you made was quite different. This course will help you develop better communication with your collogues by aligning your intent with positive impact.

Course Quick Facts:

• Duration: 7 minutes
• Downloadable Handout: Yes
• Series Title: The Basics of DEI

Learning Objectives:

1. Develop better communication by aligning intent and impact;
2. Practice thoughtfulness, self-awareness, and consideration;
3. Take responsibility for the impact you have, not just your intent;