The 18 Tough Acts of Management Series

This course series from Mindscaling focuses on the hard things managers need to do – the things that are critical to your success, but don’t always come easy. You will learn how emotional intelligence can deepen your listening skills and your relationships with your team to drive success. Innovative approaches and questioning techniques are discussed as a method to deal with crisis and adversity at work. As a manager, you will also learn how to deliver bad news, speak up for yourself, and turn adversity into positive challenges.

Course Quick Facts:

  • Total Seat Time: 90 minutes
  • Number of Courses: 18
  • Downloadable Handouts: 17
  • Target Audience: Manager
  • Primary Competencies: Leadership; Delegation; Conflict Resolution; Team Building; Communication; Resiliency; Emotional Intelligence;

Learning Objectives:

  1. Learn that leadership includes accepting change;
  2. Make the choice to manage your assumptions;
  3. Learn options to approach awkward situations;
  4. Deepen your listening skills to build your relationships at work;
  5. Discover what it means to delegate effectively, and avoid reverse delegation;
  6. Practice ways to deal with crisis and adversity at work in new and powerful ways;
  7. Identify how negotiation is a way to achieve desired outcomes through collaboration;
  8. How to deliver bad news, speak up for yourself, and turn adversity into positive challenge;

Individual Course Titles:

  1. What to Do When You’re Ghosted
  2. How to Deliver Bad News
  3. How to Speak Up for Yourself
  4. How to Delegate Effectively
  5. Waiting to Talk is Not Listening
  6. Being Decisive
  7. Giving Feedback That Works
  8. Developing Emotional Awareness
  9. Every Relationship Teaches You Something About Yourself
  10. Win-Win Negotiation
  11. Build Resilience Through Perseverance
  12. Break the Crazy-Busy Cycle
  13. Don’t Just Schedule a Meeting, Host One
  14. Be Kind to Yourself
  15. When a Crisis Happens at Work
  16. How to Ask More Powerful Questions
  17. Change the Task, Not the Person
  18. You Can Learn to Lead