Speaking up for yourself is important in today’s world, where unwelcome comments or actions slip into everyday communications. It’s a manager’s job to model what it looks like to speak up, and to help others who complain of rude behavior in the workplace. This course encourages you to first consider the severity of rude behavior and manage serious offenses through the proper channels. When dealing with other annoyances or rudeness, you’ll learn several options for speaking up with confidence, expressing your feelings, and avoiding the need to apologize.
Course Quick Facts:
- Duration: 5 minutes
- Downloadable Handout: Yes
- Series Title: 18 Tough Acts of Management
Learning Objectives:
- Identify the difference between rude behavior or serious offenses;
- Learn several options to speak up for yourself with confidence;
- Practice communicating without the need to apologize;
