When it comes to problems at work, we don’t always have a lot of time to handle them. They pop up unexpectedly, and employees need to handle them quickly. There’s just no time to pause everything for a lengthy training session. That’s where microlearning comes in—offering bite-sized, just-in-time learning that gives your team exactly what they need, right when they need it.
Microlearning for immediate problem-solving helps employees tackle challenges without skipping a beat. Instead of formal training, they can access short, focused modules that provide real-time solutions. Whether it’s solving a technical glitch, brushing up on customer service skills, or learning a new process, microlearning equips your team to keep things running smoothly.
Let’s take a look at how you can make this work in your organization.
1. Deliver Quick, Contextual Learning
When employees run into a problem, they don’t need a deep dive—they need quick, targeted solutions. With microlearning, you can break down complex topics into short, accessible modules that employees can refer to as soon as they hit a roadblock.
Example: A customer service rep dealing with a tricky complaint can access a quick microlearning module on de-escalating situations. The module might include tips on using empathetic language, offering solutions, and calming a frustrated customer. Within minutes, the rep is back on track, ready to turn the conversation around.
2. Interactive Guides for Troubleshooting
Technical issues can throw a wrench in the workday, especially when employees are waiting on IT support. With interactive microlearning modules, employees can troubleshoot common issues themselves. Think of it as a “choose your own adventure” guide that helps them solve problems step-by-step.
Example: Say a team member is working in Salesforce and suddenly encounters a syncing error. Instead of waiting for IT, they could open a microlearning module that walks them through common sync issues with step-by-step instructions and videos. In a few minutes, they can get the system back on track without having to put in a help ticket.
3. Short How-To Videos for Everyday Tasks
Procedures and processes can vary from day to day, and employees may need a quick reminder on how to do something. Microlearning makes it easy to provide just-in-time “how-to” videos for these moments. This is especially handy in fields like manufacturing, where specific steps need to be followed.
Example: Imagine a warehouse worker who needs to recalibrate a piece of equipment they haven’t used in a few months. Instead of flipping through a thick manual, they could pull up a quick, 3-minute video that shows exactly how to recalibrate the machine. In no time, the task is done, and the workflow continues uninterrupted.
4. Simulations and Scenarios for Soft Skills
Sometimes, employees need to practice applying soft skills in real-life situations. Microlearning simulations can present realistic workplace scenarios, allowing employees to try out their responses in a safe, low-pressure environment. This can be a game-changer for developing skills like leadership, communication, and decision-making.
Example: A new manager is learning how to lead a team through a project deadline. A microlearning module presents different leadership challenges—such as resolving team conflicts or keeping morale high. The manager makes decisions based on the scenario and receives instant feedback on how they handled each situation, giving them confidence for the real thing.
5. Mobile-First Learning for Employees on the Move
In industries like healthcare or logistics, employees are often on the go. Microlearning can meet them wherever they are, offering quick lessons that can be accessed right on their mobile devices. This makes it easy for employees to keep up with learning without disrupting their day.
Example: A delivery driver gets an alert about new safety protocols. Before heading out on their next route, they open a 2-minute microlearning module on their phone that covers the key updates. It’s short, to the point, and gives them the info they need before getting back on the road.
6. Embedding Learning into Daily Tools
By integrating microlearning directly into the tools your employees use every day—like project management software, CRM systems, or messaging platforms—you make it even easier for them to learn on the job. This way, they can access the learning materials they need without having to leave the task they’re working on.
Example: A sales rep updates client information in their CRM when they see a suggestion pop up: “Need a quick refresher on data entry best practices?” They click on the microlearning prompt and watch a short tutorial on the latest CRM updates. Without missing a beat, they’re able to finish their task with the latest info in hand.
Empower Your Team with On-the-Job Microlearning
At Mindscaling, we specialize in creating microlearning modules that fit seamlessly into the flow of work, giving your team the tools they need to solve problems and stay productive. Want to learn more about how microlearning can transform your team’s approach to learning? Contact us today to start the conversation.
