Transitioning into a management role is challenging—how do you move from being a peer to leading a team? This pathway is designed to support new leaders as they navigate this critical shift.
New managers will learn how to give effective feedback, delegate tasks with confidence, and lead difficult conversations—whether delivering bad news or handling a crisis. They’ll also explore soft skills like emotional awareness, resilience, and the importance of workplace civility in building trust and respect.
Beyond technical management skills, the pathway emphasizes personal growth. Topics will guide new leaders through the emotional and psychological challenges of leadership. These lessons promote accountability, humility, and self-awareness—qualities essential for creating a positive team culture.
Want to customize this pathway?
Pathway Quick Facts:
- Target Audience: Manager, Individual
- Number of Courses: 40
- Downloadable Handouts: 33
- Total Seat Time: 195 minutes
- Training Timeframe: This is an 12-week leadership program focused on 20 minutes of training per week, and 4 hours of total facilitated practice.
Performance Outcomes:
- Recognizes and reinforces positive behaviors and contributions from team members.
- Builds relationships through active listening and understanding individual needs.
- Manages difficult conversations with empathy and professionalism.
- Maintains composure and a positive attitude during high-pressure situations.
- Responds to setbacks with a problem-solving mindset.
- Assigns tasks effectively, considering team members’ skill levels and development goals.
- Sets clear expectations for deliverables and timelines.
- Monitors task progress while empowering team members to take ownership.
- Demonstrates confidence in prioritizing and managing competing responsibilities.
- Models resilience to inspire confidence and adaptability within the team.
| # | Skills | Course Title | Minutes |
| Section 1: You’ve Got This – Building Confidence as a New Manager | 18 | ||
| 1 | Confidence | You Are Not an Imposter | 4 |
| 2 | Confidence | You Can Ask for More Than You Think | 4 |
| 3 | Management | Great Managers Ask Powerful Questions | 5 |
| 4 | Confidence | You Can Learn to Lead | 5 |
| Section 2: Setting the Stage for Leadership | 30 | ||
| 5 | Team Building | Nourish Your Team | 4 |
| 6 | Team Building | Create Energy Around You | 4 |
| 7 | Communication | Assume Best Intentions | 4 |
| 8 | Unconscious Bias | How Do People Perceive You? | 5 |
| 9 | Unconscious Bias | Recognize Your Own Bias | 5 |
| 10 | Team Building | Grant Autonomy and Trust | 4 |
| 11 | Team Building | Small Acts Matter Most | 4 |
| Section 3: Getting to Know Your Team | 62 | ||
| 12 | Team Building | 7 Questions Every Manager Should Ask Their Team | 7 |
| 13 | Emotional Intelligence | Every Relationship Teaches You Something About Yourself | 5 |
| 14 | Communication | Show Interest in Others | 5 |
| 15 | Management | Show Respect | 5 |
| 16 | Management | Present a Professional Appearance | 5 |
| 17 | Team Building | Show Humility | 5 |
| 18 | Management | Recognize Loneliness at Work | 5 |
| 19 | Communication | Making Introductions | 5 |
| 20 | Communication | Say Thank You | 5 |
| 21 | Accountability | Keep Promises | 5 |
| 22 | Conflict Resolution | Speak Up to Bullies | 5 |
| 23 | Conflict Resolution | Dealing with Tears and Emotions | 5 |
| Section 4: Building Trust Through Communication | 40 | ||
| 24 | Communication | How to choose the right words for your audience | 5 |
| 25 | Communication | Can I be blunt? – How to use tact when speaking your mind | 5 |
| 26 | Accountability | Mea culpa – How to admit when you’ve made a mistake | 5 |
| 27 | Communication | How to Speak Up for Yourself | 5 |
| 28 | Communication | Waiting to Talk is Not Listening | 5 |
| 29 | Feedback | Giving Feedback that Works | 5 |
| 30 | Communication | How to Deliver Bad News | 5 |
| 31 | Communication | What to Do When You’re Ghosted | 5 |
| Section 5: Effective Management in Action | 45 | ||
| 32 | Decision Making | Being Decisive | 5 |
| 33 | Management | Change the Task, Not the Person | 5 |
| 34 | Management | How to Delegate Effectively | 5 |
| 35 | Management | Win-win Negotiation | 5 |
| 36 | Management | Don’t Just Schedule a Meeting, Host One | 5 |
| 37 | Resilience | When a Crisis Happens at Work | 5 |
| 38 | Resilience | Be Kind to Yourself | 5 |
| 39 | Management | Break the Crazy Busy Cycle | 5 |
| 40 | Resilience | Build Resilience Through Perseverance | 5 |
