Rather than think of negotiation as competition, good managers consider negotiation as a way to achieve desired outcomes through collaboration and sharing of resources. The most important aspect of negotiation is preparation. In this course you will learn how to leverage the power of negotiating by adopting a positive mindset, understanding the situation, and developing ...

Speaking up for yourself is important in today’s world, where unwelcome comments or actions slip into everyday communications. It’s a manager’s job to model what it looks like to speak up, and to help others who complain of rude behavior in the workplace. This course encourages you to first consider the severity of rude behavior ...