Accountability

Making Introductions

While many people will automatically introduce themselves to one another, leaders still have an opportunity to make introductions meaningful. This means adding some information that’s appealing about each person, such as the person’s unique role or a professional distinction. When you do this, you convey that you’ve taken time to think about the people involved. ...

Keep Your Promises

Broken promises lead to a lack of trust. It’s better to keep your promises small and meet them rather than make promises you can’t keep. A leader’s promises are taken to heart, and when broken, are equally as heartfelt. And when a promise cannot be fulfilled, the civil leader is honest about it. After completing ...