Communication

Call Me – How to Level Up Your Phone Skills

Even today, a phone call is still an excellent tool for communication. Being able to hear a person’s voice enables the conveyance of emotion and intonation. It’s important to keep your phone skills fresh so you can take full advantage when a phone call is in order. Make sure you’re ready to listen and communicate ...

Did You Get My Text? – How to Choose the Right Medium for Your Message

We all have a mode of communication that we find most convenient. For many, that’s text or email. Some might prefer the speed of the phone or the personal nature of a video chat. However, you should also consider the message itself when choosing your mode of communication. Your audience, tone, and whether you require ...

What I Meant to Say Was… – How to Choose the Right Words for Your Audience

Each audience you communicate with has its own unique style of communication that can change how they perceive your message. Understanding your audience’s personality can help you communicate with them more effectively, by using the style and phrasing that they find relatable. This will help them feel more confident in the team’s capabilities to perform ...

Asking for a Friend – How to Ask Questions That Count

Questions are used to collect information and resources. Being open to asking questions and asking the RIGHT questions can greatly improve your workplace relationships and efficiency. The specificity, tone, and timing can change how your questions are perceived and even change the response you receive. This course will review how asking questions can be a ...

Wait, What? – Tips to Be a Better Listener

Communication isn’t just talking or sending messages. Authentic communication requires reception by the reader or listener, and that’s usually a two-way street. Learning to communicate more effectively requires learning to be a present listener and to speak when it’s productive to speak. This course will discuss how to listen to your team, understand the purpose ...

What You See Is What You Get – Using Self-Awareness to Help Build Your Brand

How you see yourself is not always how others see you, and that can create a problem for your business. When you communicate with others, it’s important to know how you’re coming across to them. Being self-aware can help you convey important messages and strengthen your relationships. This course will discuss the difference between internal ...