Communication
Dealing with Tears and Emotions
A recent survey found that 51% of adults said crying at work is unacceptable, but almost 60% said they had done so. There’s a disconnect here. The civil leader understands that tears and emotions are displays of personal distress, and it falls to the leader to respond appropriately. After completing this course, you will be ...
Show Interest in Others
When you are interested in and curious about other people, you are in discovery mode. You’re not making assumptions or letting any biases take over. Other people sense your openness and are more comfortable revealing themselves to you and connecting from a place of authenticity. After completing this course, you will be better able to ...
How to Deliver Bad News
Delivering bad news is part of every manager’s job, whether it’s news of an unhappy customer or an organizational change that has a personal impact. We may be tempted to put off giving bad news or try to make it easier on the recipient – but these approaches can backfire. It’s better to practice the ...
Small Acts of Presence: Drunk on the Sound of Your Voice
Effective listening is integral to your professional and personal success. In this Small Acts of Presence course, you will learn the importance of truly listening in the workplace. We will review the roles that talking and listening play and discuss how to display an engaged demeanor during conversation. By the end of this course, you ...
Small Acts of Presence: Leadership Presence Requires Being Present
Develop a sense of leadership presence and improve your comprehension and cognition. This course will help you to become present, open and aware. We will discuss how mobile devices are a distraction to meaningful communication and discuss ways to be fully present in interactions with others. By the end of this course, you will understand ...
Small Acts of Kindness: Create Energy Around You
Create an energetic and inviting energy that attracts others with ease. This course is designed to help you improve your working relationships by exuding a warm and positive energy. You will learn how to portray an engaged demeanor during conversation with others. We will also touch on you the fundamentals of good listening skills. Gain ...
