Conflict Resolution
The No A-hole Rule of Team Building
This course examines the management of complex team dynamics, emphasizing the handling of high-performing yet disruptive members. It combines expert insights with practical approaches to foster collaboration and respect, even when faced with challenging personalities. Participants will learn through scenario-based activities and tips on setting boundaries, promoting open communication, and taking decisive actions to ensure ...
What should I do when I get upset at work?
Navigating workplace emotions requires more than just the ability to stay calm. It demands an understanding of emotional intelligence and the development of communication skills that can transform potentially destructive feelings into constructive dialogue. This course guides employees through the process of recognizing their emotional triggers, understanding the impact of their emotions on others, and ...
Mea Culpa – How to Admit When You’ve Made a Mistake
A mistake creates the risk of damaging your relationships and reputation, but it can also create the opportunity to improve your relationships and reputation. Taking responsibility for your errors without shifting blame and making excuses paints you as a more productive person to work with. This course will enable you to recognize a mistake, take ...
Speak Up to Bullies
There are civil ways to speak up to those who mistreat others or show disrespect. Leaders are in a position to “name” a behavior that is inappropriate or wrong, and to model courage and confidence in the face of it. After completing this course, you will be better equipped to deal with workplace bullying in ...
Dealing with Tears and Emotions
A recent survey found that 51% of adults said crying at work is unacceptable, but almost 60% said they had done so. There’s a disconnect here. The civil leader understands that tears and emotions are displays of personal distress, and it falls to the leader to respond appropriately. After completing this course, you will be ...
