Management
Being Decisive
Making decisions often benefits from collecting data and taking time to weigh all the options – but managers don’t always have these luxuries. To make the best decision possible means getting clear, thinking critically, and being confident in yourself. In this course you will learn techniques to make decisions even when you are short on ...
Waiting to Talk is Not Listening
To be a good manager requires many skills, and the most often-cited characteristic of great managers is listening. Many people have trouble listening because it requires turning down the “noise” in one’s own head while paying attention to others. This course reviews the steps of active listening and how to focus your attention away from ...
Win-Win Negotiation
Rather than think of negotiation as competition, good managers consider negotiation as a way to achieve desired outcomes through collaboration and sharing of resources. The most important aspect of negotiation is preparation. In this course you will learn how to leverage the power of negotiating by adopting a positive mindset, understanding the situation, and developing ...
Every Relationship Teaches You Something About Yourself
Managers work with a variety of people, and diversity of thought and style is an asset to a team. Developing relationships with individual team members can be challenging, however. One way to meet this challenge is to view relationships as a way to learn about yourself. After completing this course, you will be better able ...
Giving Feedback that Works
Giving feedback is essential to playing a management role. People need – and want – feedback that helps them perform well. Managers must overcome apprehensions about giving feedback and take steps to ensure feedback is clear and constructive. After completing this course, you will be better able to manage your concerns about giving feedback and ...
How to Delegate Effectively
Delegating is much more than taking tasks off your plate. It’s a way to be more productive, develop your team, and enrich your communication skills. When you delegate effectively, you give others the chance to shine. This is every manager’s greatest opportunity. In this course, you’ll consider the benefits of delegating and helping others succeed. ...
