While many people will automatically introduce themselves to one another, leaders still have an opportunity to make introductions meaningful. This means adding some information that’s appealing about each person, such as the person’s unique role or a professional distinction. When you do this, you convey that you’ve taken time to think about the people involved. ...

The power of the words “Thank You” cannot be overestimated. Thank your colleagues, employees, and customers for their efforts, their time, and their input. When you make your thank you specific, it means even more. “Thank you for setting up the room so nicely,” means much more than “Thank you for all you do.” After ...

There are civil ways to speak up to those who mistreat others or show disrespect. Leaders are in a position to “name” a behavior that is inappropriate or wrong, and to model courage and confidence in the face of it. After completing this course, you will be better equipped to deal with workplace bullying in ...

A recent survey found that 51% of adults said crying at work is unacceptable, but almost 60% said they had done so. There’s a disconnect here. The civil leader understands that tears and emotions are displays of personal distress, and it falls to the leader to respond appropriately. After completing this course, you will be ...

When you are interested in and curious about other people, you are in discovery mode. You’re not making assumptions or letting any biases take over. Other people sense your openness and are more comfortable revealing themselves to you and connecting from a place of authenticity. After completing this course, you will be better able to ...