Communication
Learn How to Say Thank You
The power of the words “Thank You” cannot be overestimated. Thank your colleagues, employees, and customers for their efforts, their time, and their input. When you make your thank you specific, it means even more. “Thank you for setting up the room so nicely,” means much more than “Thank you for all you do.” After ...
Making Introductions
While many people will automatically introduce themselves to one another, leaders still have an opportunity to make introductions meaningful. This means adding some information that’s appealing about each person, such as the person’s unique role or a professional distinction. When you do this, you convey that you’ve taken time to think about the people involved. ...
Show Interest in Others
When you are interested in and curious about other people, you are in discovery mode. You’re not making assumptions or letting any biases take over. Other people sense your openness and are more comfortable revealing themselves to you and connecting from a place of authenticity. After completing this course, you will be better able to ...
How to Deliver Bad News
Delivering bad news is part of every manager’s job, whether it’s news of an unhappy customer or an organizational change that has a personal impact. We may be tempted to put off giving bad news or try to make it easier on the recipient – but these approaches can backfire. It’s better to practice the ...
Small Acts of Presence: Drunk on the Sound of Your Voice
Effective listening is integral to your professional and personal success. In this Small Acts of Presence course, you will learn the importance of truly listening in the workplace. We will review the roles that talking and listening play and discuss how to display an engaged demeanor during conversation. By the end of this course, you ...
Small Acts of Presence: Leadership Presence Requires Being Present
Develop a sense of leadership presence and improve your comprehension and cognition. This course will help you to become present, open and aware. We will discuss how mobile devices are a distraction to meaningful communication and discuss ways to be fully present in interactions with others. By the end of this course, you will understand ...
