Communication
Making Introductions
While many people will automatically introduce themselves to one another, leaders still have an opportunity to make introductions meaningful. This means adding some information that’s appealing about each person, such as the person’s unique role or a professional distinction. When you do this, you convey that you’ve taken time to think about the people involved. ...
Keep Your Promises
Broken promises lead to a lack of trust. It’s better to keep your promises small and meet them rather than make promises you can’t keep. A leader’s promises are taken to heart, and when broken, are equally as heartfelt. And when a promise cannot be fulfilled, the civil leader is honest about it. After completing ...
Dealing with Tears and Emotions
A recent survey found that 51% of adults said crying at work is unacceptable, but almost 60% said they had done so. There’s a disconnect here. The civil leader understands that tears and emotions are displays of personal distress, and it falls to the leader to respond appropriately. After completing this course, you will be ...
Speak Up to Bullies
There are civil ways to speak up to those who mistreat others or show disrespect. Leaders are in a position to “name” a behavior that is inappropriate or wrong, and to model courage and confidence in the face of it. After completing this course, you will be better equipped to deal with workplace bullying in ...
Show Interest in Others
When you are interested in and curious about other people, you are in discovery mode. You’re not making assumptions or letting any biases take over. Other people sense your openness and are more comfortable revealing themselves to you and connecting from a place of authenticity. After completing this course, you will be better able to ...
How to Deliver Bad News
Delivering bad news is part of every manager’s job, whether it’s news of an unhappy customer or an organizational change that has a personal impact. We may be tempted to put off giving bad news or try to make it easier on the recipient – but these approaches can backfire. It’s better to practice the ...
