Communication
Effective Communication Series: Identify Mistakes and How to Fix Them
Communication isn’t just about talking or sending messages. Authentic communication requires reception by the reader or listener, and that’s usually a two-way street. Learning to communicate more effectively requires learning to be a present listener and to speak when it’s productive to speak. This course series reviews the purpose of each communication channel available to ...
Mea Culpa – How to Admit When You’ve Made a Mistake
A mistake creates the risk of damaging your relationships and reputation, but it can also create the opportunity to improve your relationships and reputation. Taking responsibility for your errors without shifting blame and making excuses paints you as a more productive person to work with. This course will enable you to recognize a mistake, take ...
Can I Be Blunt? – How to Use Tact When Speaking Your Mind
Being direct can improve the effectiveness of your communication, but it’s important to be direct without being tactless. Once you cross that line, your communication can actually damage relationships and have the opposite of the intended effect. This course will teach you how to give criticism and convey clear messages without making the situation worse. ...
You’re Muted – Tips for Effective Video Conference Communication
Video conferencing has exploded over the past year, so most of us can now comfortably navigate a video chat. However, most of us are also familiar with the habits that make someone less than fun to be on a video call with, especially when you’re trying to communicate efficiently. This course will prompt you to ...
Check Your Email – Tips for Sending Effective Emails
Email is a convenient way to communicate and keep track of your conversations, but some emails are much more effective than others. Consider some of the bad email habits you might have developed over the past ten or twenty years. Correct those habits and optimize your emails to convey your messages more clearly and effectively. ...
Call Me – How to Level Up Your Phone Skills
Even today, a phone call is still an excellent tool for communication. Being able to hear a person’s voice enables the conveyance of emotion and intonation. It’s important to keep your phone skills fresh so you can take full advantage when a phone call is in order. Make sure you’re ready to listen and communicate ...
