Management
Win-Win Negotiation
Rather than think of negotiation as competition, good managers consider negotiation as a way to achieve desired outcomes through collaboration and sharing of resources. The most important aspect of negotiation is preparation. In this course you will learn how to leverage the power of negotiating by adopting a positive mindset, understanding the situation, and developing ...
Every Relationship Teaches You Something About Yourself
Managers work with a variety of people, and diversity of thought and style is an asset to a team. Developing relationships with individual team members can be challenging, however. One way to meet this challenge is to view relationships as a way to learn about yourself. After completing this course, you will be better able ...
Emotional Awareness
Managers who practice emotional awareness are typically more effective in meeting challenges and relating to others. Being self-aware is the first step to emotional intelligence. This means slowing down and noticing when something has triggered you physiologically. This course describes how emotional responses can cause you to make assumptions or react too quickly. Learn some ...
Being Decisive
Making decisions often benefits from collecting data and taking time to weigh all the options – but managers don’t always have these luxuries. To make the best decision possible means getting clear, thinking critically, and being confident in yourself. In this course you will learn techniques to make decisions even when you are short on ...
How to Delegate Effectively
Delegating is much more than taking tasks off your plate. It’s a way to be more productive, develop your team, and enrich your communication skills. When you delegate effectively, you give others the chance to shine. This is every manager’s greatest opportunity. In this course, you’ll consider the benefits of delegating and helping others succeed. ...
How to Speak Up for Yourself
Speaking up for yourself is important in today’s world, where unwelcome comments or actions slip into everyday communications. It’s a manager’s job to model what it looks like to speak up, and to help others who complain of rude behavior in the workplace. This course encourages you to first consider the severity of rude behavior ...
